This policy explains what information Tight Grade LLC ("TightGrade", "we", "us") collects when you visit tightgrade.com or contact us through it, how we use that information, and the choices you have. It covers this website only. Information we handle while delivering evaluation services to a client is governed by the written agreement with that client.
1. Information we collect
Information you give us. If you use the contact form or email us, we receive what you send: your name, work email address, company, the queue type you select, and your message. The contact form also records the country and network address from which the form was submitted, which we use to tell genuine enquiries from automated abuse.
Information collected automatically. The site is served through Cloudflare. Cloudflare processes standard connection data such as IP address, browser type, requested pages and timestamps to deliver the site, to protect it from attacks and to produce aggregate traffic statistics. We do not run analytics scripts, advertising trackers or tag managers on this site.
Cookies. We set no cookies of our own. Cloudflare may set a small number of security cookies that are strictly necessary to protect the site from automated traffic. These do not track you across other websites.
2. How we use information
- To respond to your enquiry and, if you ask us to, to scope and quote an engagement.
- To operate, secure and maintain the website.
- To meet legal obligations and to establish or defend legal claims.
We do not sell personal information, and we do not use it for advertising or for training machine learning models.
3. How contact form messages travel
A message submitted through the contact form is relayed by Cloudflare's email service to our business mailbox, which is hosted by Google Workspace. Cloudflare may retain delivery logs for a short period to confirm the message was delivered. We keep enquiries in our mailbox for as long as the conversation is active and for a reasonable period afterwards, then delete them unless an engagement follows.
4. Who we share information with
We share information only with service providers that process it on our behalf and under contractual confidentiality terms: Cloudflare (hosting, security, email delivery) and Google (business email). We may also disclose information when required by law, to protect our rights, or as part of a merger, acquisition or sale of assets, in which case we will tell you before your information becomes subject to a different privacy policy.
5. International transfers
We are based in Texas, United States, and our providers operate globally. If you contact us from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
6. Your choices and rights
Depending on where you live, you may have the right to ask what personal information we hold about you, to receive a copy, to have it corrected or deleted, or to object to or restrict certain processing. To exercise any of these rights, email privacy@tightgrade.com. We will verify your request and respond within the period required by applicable law, and we will not treat you differently for making one.
If you are in the European Economic Area or the United Kingdom, our legal bases for processing are performance of pre-contractual steps you request (responding to an enquiry), our legitimate interests in operating and securing the site, and compliance with legal obligations. You may also lodge a complaint with your local data protection authority.
California residents may have additional rights under the California Consumer Privacy Act, including the right to know, delete and correct personal information. We do not sell or share personal information for cross-context behavioural advertising.
7. Security
The site is served only over HTTPS and access to our systems is restricted to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable steps appropriate to the sensitivity of the information involved. Security researchers can find our disclosure contact at /.well-known/security.txt.
8. Children
This site is intended for businesses and is not directed at children under 16. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to this policy
We will post any changes on this page and update the effective date above. If a change materially affects how we use information you have already given us, we will make reasonable efforts to notify you.
10. Contact
Tight Grade LLC, a Texas limited liability company.
Privacy enquiries: privacy@tightgrade.com
General enquiries: hello@tightgrade.com